Faq

ORDERING

Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page.
You can remove an item and adjust the quantity of any product in your shopping cart.
Assuming the quantity you have requested is available, you should then see the adjusted quantities as well as your new subtotal.

Orders are processed on an hourly basis during daytime business hours, Monday through Friday.
Orders submitted before 12.00pm are processed the same day. Weekend and evening orders are processed the following business day.
If you placed an order more than 10 days ago and would like to find out your order status, please send an email to info@argua.com and include your name, order number, and email address.
A member of our customer service team will reply with information about your order, including whether it has been shipped, when it was shipped, or when we expect it to be shipped.
If your order has not yet been shipped and you need to cancel or modify it, please contact us at info@argua.com to cancel or modify the order.
Please note that no order may be canceled or modified once it has been shipped. In such cases, you may follow the returns instructions if, after receiving it, you decide not to keep the product.
ARGUA reserves the right to cancel an order at any time before it has been shipped and payment taken if one or more of the following conditions applies:
1. Product pricing error: A product may, on occasion, be listed with the incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you with further instructions prior to shipping the order, or notify you of the outright cancellation of the order. In the event that the correct price should be lower than the price paid, we will adjust the charge so that you pay the lower price.
2. Billing information provided for the credit card does not match the information on file with the issuing bank.
3. Credit card declined by the financial institution.

PAYMENT

We accept various methods of payment, including:
- Credit cards: Visa, MasterCard, Amex, and Discovery.
- PayPal.

When using a credit card or PayPal, you will be charged for your order as soon as you click the “Submit Order” button.
ARGUA, Inc. is required by law to collect sales tax on orders shipped to Florida. Therefore, sales tax will be collected on all orders shipped to Florida.
If you will be required to pay sales tax on one or more items, you will be alerted during the Checkout process before you actually submit the order.
Yes. All orders are accepted over a secure server (SSL) with the highest level of encryption, using PayPal Payment Pro. Shopping online through our secure server is one of the safest ways to shop.
ARGUA utilizes the latest data encryption and security technologies to ensure that all customer payment information remains private.
No. Your transaction details are processed through First Data, and we DO NOT store any of your credit card information.

SHIPPING

Faq
▪ All order shipping within Continental United States are FREE.
▪ All orders shipped to the Continental United States are delivered by USPS.
▪ Most orders placed before 12.00PM EST will ship out the same business day.
▪ For orders shipped to Alaska/Hawaii/APO/US Territories, additional charges may apply. Overnight options are not available for these locations.
▪ All international orders are shipped via USPS.
▪ International shipping charges will be calculated at checkout based on a flat worldwide rate.
▪ Overnight options are not available for worldwide shipments.
▪ International shipping charges do not include duties, taxes and brokerage fees that may be due upon delivery. Each country enforces different limits before these charges are incurred, if applicable.
Faq

▪ This service is available for domestic orders only.
▪ To track your package, click the image at left and enter your tracking number.
▪ International customers can view the date of shipment only as proof of shipment, via the carrier’s webpage.
▪ If you have further questions after tracking, please feel free to contact us at info@argua.com and we will be happy to assist you.

- During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes.
- You may also view shipping charges and timeframes via the "Calculate Shipping" link in the shopping cart.
Yes. Most orders with First Class Mail and Priority Mail can ship to a PO Box, whereas orders shipped via the Express Mail service typically require a physical address.
- ARGUA will cover all duties and import taxes for customers in the United States.
- International orders may require the recipient to pay duties upon delivery. ARGUA cannot be held responsible for import charges imposed by the courier and/or the local government on orders delivered to countries other than the United States.

RETURNS

Returns
- ARGUA guarantees 100% customer satisfaction.
- Item(s) must be returned/exchanged within 30 days of receipt of the item(s).
- The products must be returned to us in the original packaging, unworn with tags attached, and in the same condition that they were received.
Faq

1- Email us: info@argua.com to request an RMA and return label.
2 - Enclose the packing slip with your item(s).
3 - Please allow 2 to 3 days for ARGUA to process your return.
5 - Refund will be given as: Money Back.

- We will resolve this issue as a priority. If you have received a damaged or incorrect item, please email us at info@argua.com to report the problem.
- In your message, please include your name, order number, and email address, and provide as much detail as possible about the situation.
- We will resolve the issue by replacing any damaged/incorrect items, or provide you with a full refund, including all shipping costs.
- Credit for returned products will be issued within 2-3 business days of receipt of the returned merchandise.
- If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 3-5 business days after your credit is applied for the funds to appear in your account.
- Be sure to provide the correct and complete shipping address when you place your order.
- If you have not received your order and would like to check its status, please contact us at info@argua.com.
- Please note that any claims related to non-receipt of merchandise must be made within 15 days of the shipment date, or within 7 days of the delivery date specified by the carrier.

MY ACCOUNT

Yes, you can purchase an item without creating an ARGUA account. At the moment of the checkout, you should select the option “Guest”.
To update your e-mail address, log in to your account online. To do this, visit the website and click on "My Account" in the upper right-hand corner of the page. Enter your email address and password. In Account Information select “Change Email”, and enter your new e-mail address. Verify your current password at the bottom of the page, and click "Update Now." Your e-mail will be updated.With your Argua.com account, you will have access to the following information:
1. Your account information.
2. Your order history.
3. Process a return.
4. Your wish list.
5. Your email subscriptions.
6. Your coupons and gift certificates.
To unsubscribe from our mailing list email us at unsubscribe@argua.com and one of our customer service representatives will unsubscribe your email address.We ask for your email address in order to send you your order confirmation and order summary, as well as providing shipping information and updates. We also use this as the primary form of contact if there are any issues with your order. We do not sell any of your information on to third parties, and will only use your email to send you order updates. If you do not sign up for our email list, we will not send you promotional emails.
Using your code is easy:
1. Place all of the items you wish to purchase in your shopping cart and proceed to checkout.
2. Under “Your Payment Information”, find the box labeled "Apply Discount Code".
3. Enter your code in the box and click "Apply Discount".